Shipping
We ship New Zealand-wide.
Orders are generally dispatched within 1-2 Days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated delivery times after dispatch are:
North Island: 2-3 Days
South Island: 3-5 Days
Rural deliveries: please allow an extra 1-2 business day(s)
Shipping costs are calculated at checkout at a set price for each product. Some oversized items may require extra Freight costs.
Please note:
- Some large, heavy, bulky or oversized products may incur an additional freight charge.
- Some products may require a custom freight quote before dispatch.
- Delivery timeframes are estimates only and may vary during peak periods or due to courier delays.
- In-store pickup may be available from selected locations. Please confirm availability before ordering.
We currently ship to: New Zealand only
For shipping enquiries, please contact: Your Local Dealer https://boatingandoutdoors.co.nz/stores/
Returns
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible, ideally within 24–48 hours of delivery.
To request a return, email Your dealer you ordered off or info@bogroup.co.nz with:
- your order number
- a description of the issue
- photos if the item is damaged or faulty
Where a return is approved, we will advise the next steps.
Change-of-mind returns
We accept change-of-mind returns within 28 days provided the item is:
- Unused with a recipe of purchase
- in original packaging
- in resaleable condition
Unless the item is faulty or sent in error, return shipping costs are the customer’s responsibility.
Refunds
- Once the returned item has been received and checked, approved refunds will be processed to the original payment method within 2-3 business days.
- Shipping charges are non-refundable unless the item is faulty or sent in error / refundable in approved cases.
- Non-returnable items
- The following items cannot be returned unless required by New Zealand consumer law:
special-order items
custom-made items
items damaged through misuse
Clearance Items
Products identified and advertised as clearance are non-refundable and non-exchangeable, unless faulty
Consumer rights
Nothing on this page limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.